Patient Centricity – 5 Steps to A Positive Sum Game

A few months ago, I had an interview with a Clinical Leader in the Boston area. We discussed the state of patient centricity in healthcare. From that conversation, I came to an interesting conclusion. Patient centricity is everywhere, but too often not from the patients’ outlook. That is to say – the patient is at[…]

Business Process Improvement: Observations on “El Clasico”

It is natural for us to think about business process improvement in transactional terms, like improving the way employees enter and retrieve data from software and hardware systems. However, in our global business era, where agility and adaptability are critical organizational traits, business process performance is heavily dependent on personal qualities such as individual motivation,[…]